Last Updated: 2026/06/23
Privacy Policy
Maktora (the "Platform") values your personal data and privacy. This policy explains how the Platform collects, uses, stores, protects, and shares your data. By using our services, you acknowledge that you have read and agreed to these terms.
1. Data We Collect
The Platform may collect: name or alias, phone number, email, LINE ID, Telegram account, Google login identity, questionnaire content, uploaded files, case records, payment and order records, customer service or manual review records, download records, login time, IP address, browser info, and activity logs.
2. Purpose of Use
The Platform uses data for: account creation and management, identity verification, requirements interviews, AI initial estimates, manual reviews, case management, payment and order processing, delivery and acceptance, customer service, security, system maintenance, legal compliance, dispute resolution, and service improvement.
3. Uploaded Documents and Requirements
Documents, requirement descriptions, specs, images, or attachments you upload will be used for requirements analysis, estimation, document generation, manual review, and case execution. We will not disclose your uploaded content except to personnel necessary for the case, system service providers, or as required by law.
4. Third-Party Services
The Platform may use third-party services for login authentication, cloud storage, AI analysis, payment processing, email delivery, customer service, or file delivery. Necessary data may be shared with these providers solely to the extent required to complete the service.
5. Data Retention
The Platform retains data for the period required for service provision, accounting, legal compliance, dispute resolution, and security auditing. When retention purposes are fulfilled or deletion is legally permissible, data will be deleted, anonymized, or archived according to internal procedures.
6. Data Security
The Platform implements reasonable technical and administrative measures to protect data, including access controls, private storage, login verification, access logs, and necessary security settings. However, internet transmission and system services cannot guarantee absolute security.
7. Your Rights
You may request to query, view, correct, supplement, restrict use of, or delete your personal data as permitted by law. If data is related to orders, payments, contracts, legally required retention, or disputes, the Platform may need to continue retaining it within the necessary scope.
8. Cookies and Usage Records
The Platform may use cookies, login state records, or similar technologies for maintaining login sessions, language settings, preferences, security, and service analytics. You can manage cookies through your browser settings, but some features may not function properly as a result.
9. Minors
If you are a minor, a legal guardian must read, understand, and consent to these terms before using Platform services.
10. Policy Updates
The Platform may update these terms due to service changes, regulations, security, or operational needs. Updated content will be published on this page and effective from the date of publication.